Terms of delivery
Prices
Prices mentioned in the Souvenirs 33 Giftshop are inclusive 19 % VAT. All prices in the Souvenirs 33 giftshop are in EURO.

Forwarding charges
Delivery in Holland and worldwide will cost EUR 11,75. Delivery for orders above EUR 50,00 are free of charge.

Delivery time
- Products in stock will be delivered between 2 - 8 days for addresses in Holland, and between 10 - 30 days for addresses outside Holland (depending on your local postal service).
- If it happens that because of no stock the delivery time goes beyond, we contact you as soon as possible.
- When the delivery time of 30 days passes, Souvenirs 33 contacts the customer as soon as possible and gives the opportunity to cancel the order without any charges. Payments that are already made will be send back as soon as possible, with a maximum of 30 days after the notification.
- When the delivery time of 30 days passes, the customer can cancel the order without any charges. Payments that are already made will be send back as soon as possible, with a maximum of 30 days after the notification.

How to pay
Souvenirs 33 supports the following electronic and not electronic payment methodes via TripleDeal Payment Service:
- Maestro SET
- Eurocard/MasterCard SET
- Eurocard/MasterCard SSL
- Bank/giro (prepayment)
- VISA
- American Express
- Diners Club
- C.O.D.

The invoice
Orders made at Souvenirs 33 by electronic way, will give the customer an invoice by the electronic way.

Guarantees
- Souvenirs 33 will see to it that the delivered products come up to the agreement and that they will come up to the specifications mentioned in the shop.
- Souvenirs 33 repairs or replace the delivered products, if within 7 days after the delivery appears that the products are not good (after normal use) or are different than the ordered products.
- The buyer must within a reasonable term after the confirmation of the defect, but at the latest within 7 days after receipt of the product, make mention of the defect to Souvenirs 33. The buyer will return the product(s) to Souvenirs 33 directly after the report.
- No warranty scheme offered by Souvenirs 33 shall affect the rights the consumer may enforce against the company by law or pursuant to the distance contract.
- No warranty offered by the manufacturer or the importer shall affect in any way whatsoever the rights that the consumer may enforce against Souvenirs 33 by law, pursuant to the distance contract or under the warranty provided by Souvenirs 33.

Time of Reflection (Cool down period)
- When the product(s) is delivered, the customer has the right to send it back within 7 days without stating any reason. The customer will receive its refund within 30 days.

Complaints and controversies transaction
- On all agreements made with in Holland living customers the dutch laws are applied. Souvenirs 33 submits itself to the jurisdiction of the judge in the of Souvenirs 33.
- Souvenirs 33 will give every assistance to the consumers' association to solve the problem.

Laws and regulations
Souvenirs 33 complies with the Dutch laws and legislation with special attention for the consumers legislation.

Data proccessing and privacy
- When you make an order at Souvenirs 33 it's of course necessary that you give us your peronal information, because we need that information to send you the product.
- All information send to Souvenirs 33 will be handled with with great care.
- Souvenirs 33 offers the buyer the possibility to stop the sending of information and advertising(electronic) at any time. Just send us an email, fax or letter and we will remove you from our database.

Special Situations
Souvenirs 33 keeps the right to refuse customers who have tried in any way to disadvantage Souvenirs 33.

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